Return Policy

At The Jewel Rooms, we want you to be satisfied with your purchase.

We offer a 7-day return policy for eligible products, subject to the conditions below.

Return Period

Return requests must be submitted within 7 days of receiving your order.

Conditions for Returns

To be eligible for a return:

1. The item must be unused and in its original condition.
2. The product should be returned with its original packaging, where applicable.
3. The item must not show signs of wear, damage, alteration, or misuse.
4. Proof of purchase/order details may be required.

Non-Returnable Situations

A return may not be accepted if the product has been used, damaged after delivery, altered, or returned without the required original packaging.

Certain products may also be excluded from return due to their nature. Any product-specific return conditions will be communicated where applicable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide your order details and clear photographs/videos of the item and packaging so our team can review the issue.

Return Approval

All return requests are subject to review and approval by The Jewel Rooms.

Once your return is received and inspected, we will inform you whether the return has been approved.

Refund Policy

Refunds at The Jewel Rooms are processed according to the applicable return and refund conditions.

Refund Eligibility

A refund may be issued for an eligible returned product after the returned item has been received and inspected by our team.

The product must meet the requirements described in our Return Policy.

Refund Process

Once a return is approved, we will communicate the applicable refund process to the customer.

The time required for a refund may depend on the payment method and the processing time of the relevant payment service.

Partial or Rejected Refunds

If an item does not meet the return requirements, the return or refund may be rejected.

Items that have been used, damaged, altered, or returned outside the applicable return period may not qualify for a refund.

Contact

For refund-related questions, contact:

Phone/WhatsApp: +92 322 8437232

Email: info@thejewelrooms.com

Cancellation Policy

Customers may request cancellation of an order by contacting The Jewel Rooms as soon as possible after placing the order.

Before Dispatch

Cancellation requests received before an order is dispatched may be considered for cancellation.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after receiving the order.

How to Request Cancellation

Please contact us with:

1. Order number
2. Customer name
3. Phone number
4. Reason for cancellation

Cancellation requests can be submitted through:

Phone/WhatsApp: +92 322 8437232

Email: info@thejewelrooms.com

Cancellation approval is subject to the order's current processing and dispatch status.

Shipping Policy

The Jewel Rooms aims to provide reliable delivery to customers across Pakistan.

Order Processing

Orders are processed after the order has been successfully placed and the required order information has been confirmed.

Processing time may vary depending on product availability, order volume, holidays, and other circumstances.

Delivery

We offer delivery across Pakistan through available courier/delivery services.

Actual delivery time may vary depending on the customer's location and courier operations.

Delivery Delays

Delivery may occasionally be delayed because of circumstances outside our control, including:

1. Weather conditions
2. Public holidays
3. Courier delays
4. Incorrect or incomplete delivery information
5. Unforeseen operational circumstances

Customer Responsibility

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

If incorrect information is provided, additional delivery arrangements or charges may apply where applicable.

Order Tracking

Where tracking information is available, customers may use the provided tracking details to monitor their shipment.

For assistance with a delayed or missing order, please contact us.

The Jewel Rooms

Phone/WhatsApp: +92 322 8437232

Email: info@thejewelrooms.com

Address: Madina Chowk, Haq Nawaz Road, Near Gass Mandi Stop, Baghbanpura, Lahore, Pakistan