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Terms And Conditions

Terms & Conditions

Welcome to The Jewel Rooms. By accessing or using our website and placing an order, you agree to comply with the following Terms & Conditions.

1. General

The Jewel Rooms reserves the right to update, modify, or change these Terms & Conditions at any time. Any changes will become effective when published on this website.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings.

Customers are encouraged to carefully review product details before placing an order.

3. Prices

All product prices are displayed on the website in Pakistani Rupees (PKR), unless otherwise stated.

The Jewel Rooms reserves the right to change product prices, offers, discounts, or promotions at any time without prior notice.

4. Orders

When you place an order, you are responsible for providing accurate and complete information, including your name, phone number, email address, and delivery address.

We reserve the right to contact you to confirm order details where necessary.

An order may be cancelled or declined if there is an issue with product availability, incorrect pricing, incomplete information, or other circumstances affecting fulfilment.

5. Payments

Customers must provide accurate payment information when completing an order.

Orders may be processed only after the applicable payment requirements have been completed.

6. Delivery

We aim to process and deliver orders as efficiently as possible. Delivery times may vary depending on the customer's location, order processing, courier availability, weather, public holidays, or other circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are subject to our separate Return Policy and Refund Policy.

Customers should review those policies before placing an order.

8. Cancellation

Order cancellation is subject to our Cancellation Policy. Cancellation requests should be submitted as soon as possible and before dispatch where applicable.

9. Website Use

You agree not to misuse this website, attempt unauthorized access, interfere with website functionality, or use the website for any unlawful purpose.

10. Intellectual Property

All website content, including text, images, logos, graphics, product photographs, designs, and other materials, is the property of The Jewel Rooms or its respective content owners and may not be copied, reproduced, or used without permission.

11. Contact

For questions regarding these Terms & Conditions, please contact:

The Jewel Rooms

Phone/WhatsApp: +92 322 8437232

Email: info@thejewelrooms.com

Address: Madina Chowk, Haq Nawaz Road, Near Gass Mandi Stop, Baghbanpura, Lahore, Pakistan

Privacy Policy

At The Jewel Rooms, we respect your privacy and are committed to protecting the personal information you provide while using our website.

Information We May Collect

When you place an order, contact us, create an account, or use our website, we may collect information such as:

  1. Full name
  2. Phone number
  3. Email address
  4. Billing and delivery address
  5. Order details
  6. Information you provide when contacting customer support

How We Use Your Information

Your information may be used to:

  1. Process and fulfil your orders
  2. Arrange delivery
  3. Contact you regarding your order
  4. Respond to customer service requests
  5. Improve our website and shopping experience
  6. Maintain appropriate business and transaction records
  7. Send updates or promotional communications where applicable

Protection of Information

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Sharing of Information

We do not sell your personal information.

Information may be shared with service providers where necessary to complete your order or provide services, such as delivery and payment-related services.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and improve the customer experience.

Third-Party Services

Our website may contain links or integrations provided by third-party services. Their privacy practices may be governed by their own privacy policies.

Changes to This Privacy Policy

The Jewel Rooms may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Email: info@thejewelrooms.com

Phone/WhatsApp: +92 322 8437232